Anyone else notice that the cursor no long reflects the currently selected tool in Photoshop CC 2018? A few tools have been glitchy for a while (i.e., the brush tool only visible at certain sizes), but now no matter which tool I select, the cursor just remains a black arrow (and not even the move tool black arrow, but just the plain cursor black arrow). Makes it practically impossible to do any fine tuning in Photoshop. :/

Car_Stock Stephaly We have recreated this on Mac OS, and plan a fix in the very near future. As the resolution is confirmed we will update the Community with more information.

Yes, it actually seems to be the case in all the Adobe CC 2018 applications I use. I'm on a 2017 iMac running High Sierra.

Yes, cursor functions correctly when the computer is being used in person instead of accessed remotely via LogMeIn. Also worth noting, the cursor functions correctly when accessed remotely from TeamViewer.

Yes, it worked fine for years. It's only within the last year that these glitches have been occurring.

Mac user here. The icons for various tools, for example the hand, eye dropper, text tool, etc. all appear as a black arrow on my remote screen. I asked someone to check the host screen as I worked and they reported the icons all appear as they should on the host screen. Does anyone know how to solve this?

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Car_Stock
Active Contributor
6 years ago
Mac user here. The icons for various tools, for example the hand, eye dropper, text tool, etc. all appear as a black arrow on my remote screen. I asked someone to check the host screen as I worked and they reported the icons all appear as they should on the host screen. Does anyone know how to solve this?
- AshC
  Retired GoTo Contributor
  6 years ago
  Car_Stock Sorry for the display behavior there.
  
  Could you say if this is new behavior, or have these tools always appeared as such?
  
  Specifically what operating systems are being used at the Host/Client side?
  
  What LMI App version is the LMI Control Panel running?
  
  What applications are being utilized when this occurs?
  - Car_Stock
    Active Contributor
    6 years ago
    It started 1-2 weeks ago.
    
    Host: El Capitan version 10.11.6
    Remote: Sierra version 10.12.6
    LMI version 4.1.6934 (plugin 1.0.1957)
    
    It happens in Adobe InDesign, Photoshop and Illustrator. All tools in those programs appear as a black arrow. It also happens on the desktop, for example when duplicating a file by dragging and holding the option key, a little green dot with a plus sign should appear but doesn’t. The file still duplicates, it’s just missing the little green duplicate icon.
AshC
Retired GoTo Contributor
6 years ago
Hi Stephaly ,

Sorry for the frustrations.

Does this pointer change happen to occur with any other applications?

Could you specify what operating system and software version is installed there?
- Stephaly
  Active Contributor
  6 years ago
  Yes, it actually seems to be the case in all the Adobe CC 2018 applications I use. I'm on a 2017 iMac running High Sierra.
  - AshC
    Retired GoTo Contributor
    6 years ago
    Stephaly Is there anyone at the Host that can confirm the cursor is fine when Pro is disconnected?

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