Yes, after she told me that I had her stop my auto-renew ! Yes I do remember when it mattered, too bad.
I just got off the phone with a support rep. He said that they are aware of the issue and that they WILL be coming out with another update to fix this issue but he does not know when that will be happening.
I asked if they can send me the version just prior to this update and he said he did not have access to the prior version. Put me on hold and asked around and nobody else in support has it either. He said he believes a new update will be coming out really soon though.
Thanks for the update. Fingers crossed this gets straighten out quickly. What an huge waste of time!
Yea, I have nothing better to do !!! Sound like a plan .
Hey guys,
Sorry I'm late to this thread.
If I understand you correctly, no matter what you've done, you cannot connect to your existing client computers through your paid LogMeIn subscription?
If it's still happening, could you specify what operating system / web browsers you are utilizing there?
I will check the status of the newest release in the meantime, and update this thread with more information soon.
No, you are not understanding correctly. We are able to connect to our client computers just fine. The problem is that when we use the LogMeIn client, if we click the computer info button (little circle with an i in the middle), we always get the error: Your session may have timed out or you are offline. Please try again later.
Before the latest update to 1.3.3795, we were able to see the computer name, IP address, last connection date and time, how long computer has been online, and our notes that we have saved to that PC. Now we just get the above error and cannot see any info for each computer. I've updated the client on 2 computer and both do the same thing now.
Well than I guess who has the right info. My bet will be that I do from a support tech who was honest and didn;t get the word not to say what she told me !!!
That wouldn't really make sense. I'm thinking that they obviously would fix it. It was working before, so they can obviously make it work again. I don't what the most recent update "fixed", but I am thinking it won't be too hard for them to go back in and re-fix whatever code stopped the info area from opening correctly.
I go through this all the time with support reps. It all comes down to who you talk to. I sometimes call support 3 or 4 times until I am able to talk to someone that can actually help. If they were not planning on ever having that feature ever work again, they would have removed the Computer Info button entirely. I believe they'll fix it in the next update. But once it is working again, I will probably ignore future updates for a while as long as it keeps working.
I hope you are correct because I've used LMI for some time and find it very useful. There may have been a communication problem because English was not her first language and she may have confused her conjunctions. My subscription expires 5/14/18 i will give them till than, but i do hope your right !
