kcassidy I apologize for the frustration.
If the Accessibility changes I suggested above have no effect upon your host connection, please give us a call at your convenience when you have direct access to this computer.
I'm having the same issue. I've called support several times. The advice given has always been to run terminal commands to reset permissions, reboot, set permissions and try again.
This works for the initial connection directly afterward, but nothing beyond that. Logmein is of basically no use to me, at this point, leaving me with very few options for remote support.
