Forum Discussion
We took a Windows10 PC with just ESET on it and installed LogmeIn (never on system before) and ESET did not detect anything-ran a custom scan on hte LMI directory too. The LMIinfo.sys in this new install is 11.1.0.3236. When we check the properties for the systems with LMI already installed and updated there is no version information listed. Odd. Could it be we have to uninstall and install LMI on the systems? Hard to do remotely I guess unless we do an ad hoc session to the systems, then uninstall and reinstall LMI?
SOSCOMP When we deploy new versions only a small number of systems receive it in the beginning, did you manually updated all of your computers to the new Host software 4.1.0.15410? The computers that ESET is reporting an issue with may not have updated yet, have you confirmed that they are all running v4.1.0.15410 of the Host software?
- SOSCOMP11 months agoNew Contributor
We did that last week when we found out about the release-it did not help. Please see all of my previous posts in htis thread. So far the only thing working is to uninstall and reinstall LogMein.
2 out 140 PCs done 😞 Please help.
- ProCentPM11 months agoGoTo Contributor
Hey!
Last Tuesday we released a new host version that is slowly being deployed to customers. You can update manually to this latest version that contains the fix of the issue detected by ESET. - SOSCOMP11 months agoNew Contributor
Hi-just checking to see if you kn ow if the LMI team is working on a fix -thanks!
- SOSCOMP11 months agoNew ContributorAlso cannot do ad hoc support when LMI is already installed -in case we wanted to uninstall LMI and reinstall it to mimick the fresh install test we did
- SOSCOMP11 months agoNew ContributorWe took a Windows10 PC with just ESET on it and installed LogmeIn (never on system before) and ESET did not detect anything-ran a custom scan on hte LMI directory too. The LMIinfo.sys in this new install is 11.1.0.3236. When we check the properties for the systems with LMI already installed and updated there is no version information listed. Odd. Could it be we have to uninstall and install LMI on the systems? Hard to do remotely I guess unless we do an ad hoc session to the systems, then uninstall and reinstall LMI?
- SOSCOMP11 months agoNew Contributor
We manually updated one to the new LMI version as a test. Didn't help. Like I said we don't have any issue on one that has a fresh LMI installation and has ESET. I sent a reply on this earlier too