The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Sync Clipboard works unreliably
I find that the Sync Clipboard works very erratically. I have a computer onwhich it never works. I have a computer onwhich it sometimes works. And I have a computer onwhich it works reliably. I have ...
SysAdminAXS Please call into Customer Support in order to document the affected environment fully. I am sorry we're not aware of any ongoing clipboard issues, and are very interested to learn more.
I'm experiencing the same issue. The clipboard works the first time or two after I launch LogMeIn and connect to the remote host.
If I copy/paste more than a couple of times, the clipboard-sharing stops working entirely.
Closing the connection to the remote host and reconnecting fixes it... temporarily.
This is awful, inconsistent behavior. It's added a ridiculous amount of time to my work in the past week.
Hi nathank1, welcome to the community.
There are no known issues with this feature currently, please call our toll free support so they can gather details from you and start a ticket.
I'm experiencing this. It has gotten bad to worse to intolerable over a month or so. Any known fixes logmein? Currently the only solution is to ditch logmein.
Date is 6/12/2024.same issue still happening
So, several years with this issue and it does not work reliably yet.
I experience this issue on a regular basis (and it seems I am not the only one), so I don't understand how it hasn't been able to replicate in a test environment.
For me the issue is that every now and then the clipboard sync stops working in one direction.
I can copy things from the client (local) to the host (remote), but I am unable to retrieve what I copied in the host (remote) to the client (local). (I am talking about simple text content, nothing fancy). Sometimes closing LogMeIn Client and reconnecting to the host machine resolves the issue but sometimes nothing I do seems to make it work again.
Hopefully LogMeIn can get to the bottom of this because it's really annoying.
Has anyone been able to contact Customer Support in order to get them the log files from the period you were attempting to synchronize clipboards?
This issue is unacceptable.
Anyone find a solution to this issue ?
SysAdminAXS AMAcpa TravisKB I apologize for the ongoing nature of this problem. Due to the fact that we are not seeing the same results in our testing environments, have you been able to contact Customer Care directly, for the purpose of escalating the issue to our engineering teams?
I am still having this issue. In a session Clipboard sync is working and then all of a sudden it stops syncing again. I try to turn on and off the clipboard sync and it still doesn't work. This is very problematic and killing my workflow.
I have this exact same issue. In fact it only works for 1/3 to 1/2 of the computers I access even though the settings are all the same (that I can tell). I don't want to try to reinstall in on the Remote computer in case it disables my connection and then I need to kill my time to walk my client through it to reinstall. For the very expensive price I pay I would expect this to be flawless. I end up using the File Manager.
