Forum Discussion

kryan_ng's avatar
kryan_ng
New Contributor
5 years ago

Unable to control Mac client Catalina 10.15.7

I am unable to control my Mac since updates to the OS and/or LMI occurred sometime last week.  I am running LMI  4.1.0.11759 on the host, and LMI client 4.1.7632 with Catalina 10.15.7 on my local mac...
Problem
  • kryan_ng's avatar
    kryan_ng
    5 years ago

    Hi cmcbride -  I was finally able to get mine to work.  I contacted support and was told the same things as on this forum: uninstall, etc.  I tried one more time with the same results, so I decided to try adding the LMI apps that were not listed in the Privacy-Accessibility settings.  I don't recall exactly which items were already in the list, but I now have LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app.  It might be a fluke, but that is the only thing I have changed and I am able to remote in successfully now.

AshC's avatar
AshC
Retired GoTo Contributor

kryan_ng  While I do expect some Mac endpoint updates coming soon, have you tried re-installing the LMI software upon the problem mac to see if the Accessibility permissions are allowed to stick?

cmcbride's avatar
cmcbride
New Contributor
5 years ago

I have had this same issue for several releases of 10.15.x on only 4 Macs, all the same model (MacBook Air, 13", Mid 2013). I have uninstalled/reinstalled LMI multiple times, installed as a Admin user, added all the security exceptions in the System Preferences... I am at a loss as how to make this work on these systems.

 

Current macOS: 10.15.7

LMI version: 4.1.0.11759 (multiple clean installs)

 

I can log in, am presented with the screen, but I can not control the mouse or keyboard at all. I would really appreciate some assistance in getting this going.

  • kryan_ng's avatar
    kryan_ng
    New Contributor
    5 years ago

    Hi cmcbride -  I was finally able to get mine to work.  I contacted support and was told the same things as on this forum: uninstall, etc.  I tried one more time with the same results, so I decided to try adding the LMI apps that were not listed in the Privacy-Accessibility settings.  I don't recall exactly which items were already in the list, but I now have LMIGUIAgent.app, LogMeIn Client, LogMeIn Control Panel, and LogMeIn.app.  It might be a fluke, but that is the only thing I have changed and I am able to remote in successfully now.

    • cmcbride's avatar
      cmcbride
      New Contributor
      5 years ago

      Thank you for the reply - I actually have those all in the Accessibility security settings, and still no keyboard or mouse access. I am sure it is some combination of those permission requests that is causing the issue, as these MacBook Airs have been through several macOS and LMI updates over the years. I am going to try and strip out everything I can in the Application Support  folders, uninstall LMI,  reinstall LMI, hope I can get LMI to request adding all the myriad of permissions again in the Security System Prefs.  If you (or anyone at LMI) has a better idea I would love to hear it.