AshC wrote:ahebert We do support remote printing in most environments: https://www.logmein.com/pro/features/remote-printing
Based on what you've stated here, your setup should be fully compatible.
The user is able to print to the printer locally from the laptop at home but when trying to print from the remote session (work computer), the same printer says "error printing" and we don't know why. Also, under options where it says "remote printing" it's greyed out and won't let us check mark it. I don't know why.
ahebert When this user is remotely connected, what are the default printers marked as, on the Host and Client side both? Are they accurately showing LMI remote printer as active on the Host side?
AshC wrote:ahebert When this user is remotely connected, what are the default printers marked as, on the Host and Client side both? Are they accurately showing LMI remote printer as active on the Host side?
They are showing as default printers and they are labeled as HP LJ 4200, do they have be installed as LMI printers and installed with a LMI driver as well?
Thank you for all of your help!
ahebert When you make a remote connection, at that time there should activate a LMI Remote Printer, which will also be visible in the Host Printer Driver, and marked there as the active default. If this is not happening when you connect from another desktop, then you should probably start troubleshooting by reinstalling on the affected host PC.
AshC wrote:ahebert When you make a remote connection, at that time there should activate a LMI Remote Printer, which will also be visible in the Host Printer Driver, and marked there as the active default. If this is not happening when you connect from another desktop, then you should probably start troubleshooting by reinstalling on the affected host PC.
I just logged on a remote session via logmein to one of our clients and at the bottom right of the screen it said "now connecting to so and so printer" that means a LMI printer was connected?
I also believe the end-user may have had an older version of the logmein client on the client computer that she was trying remoting into because when she was logged in. Under Options > remote printer it just gave a check mark box and a printer symbol with other choices (if that makes sense). By the way, I appreciate all the help!
