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Yogesh63's avatar
Yogesh63
New Member
3 years ago

Additional fields for the Command Center

Hi 

 

In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id.

 we would like to add Customer contact number, Session Start time and End time also. 

Contact Center Features

1 Reply

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  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago

    Hi Yogesh63 welcome to the GoTo Community. 


    Thanks for sharing this need, it will be shared with the team.