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JohnAtOdin's avatar
JohnAtOdin
Visitor
2 days ago

Elevating as a service

When a customer connects to us we often need admin privileges, which requires us to enter an admin username and password into the Technician Console on our side. If the client doesn't want to share admin credentials with us, is there a way for them to elevate the session on their end?

GoToAssist Corporate allows us to elevate the session so that the UAC prompt shows on the customer's side-- meaning it can be elevated without them needing to share their account credentials with us.

Any help is greatly appreciated!