Hi AppSupport,
Sorry for the delay here. I haven't heard of this issue previously, I do see that you have reached out to our support team and it's currently been escalated for review.
Sorry for the inconvenience here and thanks for working with the team on a resolution.
Hi Kate
Not sure how you can list this as a solution, when nothing is solved or changed - It seems your support is time limited - i.e. if you don't have an immediate solution, you just close the case and call it solved....
Hi AppSupport
Good to see you.
When a thread is marked solved, it means that the response provided has been identified as the current best answer available to address the original question or issue. In this case, working directly with support was the solution.
I reviewed your support case and it's still open for investigation. I see that the last correspondence suggested reviewing more data through logs so we can attempt to reproduce.
This is tricky since we can't reproduce it and I understand this is time consuming on your side. If you don't want to supply more logs, perhaps doing a remote session with an agent? I can request someone call to follow up.
