kgilliamjr's avatar
kgilliamjr
New Contributor
3 months ago
Status:
Reviewed by moderator

Automatic Local Presence Dialing with Automatic Call Back Routing

It is important for the Administration of, collaboration in, and call flow processes for our company to utilize one Phone System

Our Business now has a Call Center for Outbound Sales in which a deal breaking feature is for calls made by agents in the Outbound Sales Call Center to have automatic local presence dialing with automatic call back routing.
For example: Joe Sales with extension 123 places a call to 555-555-1212, the system automatically sets the Outbound CallerID for that call to be a phone number with a 555 area code. If the call to number calls back to 555-555-1212 the call is automatically routed to Joe Sales on extension 123.
This automation increases the Sales Agents Call Connection percentage.
Local Presence number pools that are automatically maintained must handle automatic monitoring and maintenance by dropping/replacing numbers in the pool that are flagged as SPAM or have a low Call Connection percentage.

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator

    kgilliamjr thank you for your idea, it will be shared with the team.