The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.

TeamISC's avatar
TeamISC
New Member
12 months ago
Status:
Reviewed by moderator

Volume Control on Custom Hold Message

We have uploaded a custom "On-Hold Message" which was professionally recorded for our business. Unfortunately it plays very loud when we put a customer on-hold.

Currently the only solution to this problem is to have our hold message provider issue us a new file recorded (or adjusted) at a lower volume. I would think it would be easier to have the ability to adjust the "Hold Message Volume" directly from the GoTo Admin Portal.

Please look into this for a future programming update.

Thank you.

3 Comments

  • TeamISC's avatar
    TeamISC
    New Member
    12 months ago

    ricmorin... Excellent recommendation. I tried to re-upload the file using "quiet volume normalization," but no luck. The excessively high volume remains while listening to our message on-hold.

  • ricmorin's avatar
    ricmorin
    Regular Visitor
    12 months ago

    Couldn't you re-upload the existing file while setting the volume normalization to 'Quiet'?