Add dial plan ability to route callers based on agents logged into queue

Feature request: Add a Utility Node to Dial Plans that will direct a caller to a different destination based on if any agents are assigned to a call queue. Example: If no agents assigned, send to...

Contact Center Features

Jiveon

New Member

2 years ago

I believe that there is a feature within a queue where you don't allow people to be sent to the queue unless there are agents logged into the queue. This avoids someone from getting into a queue and listening to hold music that lasts forever and no one will ever answer their call because no agents are logged into the queue.