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Our agency appreciates the features of unified agent presence. Could this be extended to recognition of an agent as busy because they are on active queue call? We have some staff that have to be logged into multiple queues at the same time. It's great that when paused, the pause is recognized across queues. However, when an agent is on a call in one queue, they are still queued calls in other queues. Is there a way that GoTo could recognize when an agent is on a call in one queue, so that they do not receive calls in another queue?
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