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Hey guys, Hopefully you can create a new report for us. Our call center manager really needs a report that shows how our agents log their time when in a pause reason. Specifically, we need a report ...
Status changed:
New
to Investigating
Hi @pvanailman,
The team is aware of the need for this feature and will release updates next year. We will update the community as they are available.
You may want to follow this thread and vote.