Welcome! The GoTo Community is currently in Read Only mode while we work on an exciting platform update.
If you need assistance, please contact our toll-free 24/7 Support 
alejandromachad's avatar
alejandromachad
Active Contributor
3 years ago
Status:
Reviewed by moderator

Agent Screen Recording

Agent screen recording would be very useful in the QA of agents. This allows not only to hear a call through a recording, but also have a visual of what the agent did during that call.
Contact Center Features
KateG's avatar
KateG
GoTo Manager
3 years ago
Status changed:
Reviewed by moderator
to
Reviewed by moderator

thanks for your idea. We will share this with the team.