alejandromachadActive Contributor2 years agoStatus: Reviewed by moderatorAgent Screen Recording Agent screen recording would be very useful in the QA of agents. This allows not only to hear a call through a recording, but also have a visual of what the agent did during that call.
KateGGoTo Moderator2 years agoStatus changed: Reviewed by moderator to Reviewed by moderatorthanks for your idea. We will share this with the team.
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