We need an emergency call filter in the call reports for a new requirement we are receiving from one of our accreditation surveyors. Right now I have to export all the data from the call report and then filter the csv file for the 911 call or other emergency services calls. In the call report you can filter for 911 but it also includes any 10 digit numbers that contain 911, which we have many. Seems like an easy lift to create a filter for emergency services as you already send a notification when emergency services are called via email.
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HI Rodan07
Nice to see you and thanks for your idea, we shared this with the team.
There is a suggestion you can try to acheive this call report:
- If you group by "external number". Then filter phone number for "911". There will be a line item with a filtered list of all calls that had 911 involved
- Clicking that line item will show give you a list of only calls with 911 involved
Thank you for the suggestion. I did try that first. This includes all phone numbers that contain 911. Here is the search from our call reports based on your suggestion. If it doesn't have a yellow high light that is because there is a space between some of the numbers, ie 888 559 1155. Hopefully this doesn't make a duplicate, my replies keep disappearing.
