Contact Center Analytics Agent Performance Agent Availability Pause Status
Hello there,
In the Contact Center Analytics, under the Agent Performance tab where you can view the Agent's Availability, it would be really helpful if we can view which Pause Status the Agen...
Hi nshammasi, thank you for the feedback! This is something we have heard from other customers as well, and it is planned for a future update. We will update the status of this idea when it is added.
