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illusiveman007's avatar
illusiveman007
New Member
2 years ago
Status:
Delivered

Custom Call Dispositions

Hey there, I'd really really like to be able to have customized call dispositions as most other call center software I've used before has at least the options to request for custom reporting if needed.

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago
    Status changed:
    Investigating
    to
    Accepted

    The ability to create custom call dispositions will be available soon. 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Investigating

    Hi illusiveman007 thanks for your feedback. We are aware of this need and  Custom Call Dispositions are on our near-term roadmap for historical reporting, we will update the Community when it becomes available.