The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
First of all, thank you for enabling dispositions outside of salesforce. Definitely a positive thing. We would like you to consider custom dispositions as we are in healthcare and most of the dispos...
Wrap codes or dispositions that are assignable by the agents after calls so that they can be reported on. These codes should be both canned and customizable for reporting purposes by supervisors. This should be a feature available outside of a CRM integration.