LS-GoTo's avatar
LS-GoTo
Active Contributor
2 years ago
Status:
Reviewed by moderator

Delete a Contact Center skill

We need to be able to delete skills from Contact Center. Apparently this isn't even something GoTo engineers can accomplish on the backend. What happens if we create a new skill, and mistype it? What about test skills that are only used once? Some skills may be created on the fly to handle certain scenarios, then never used again. Please add support for this feature to your development cycle.

  • KateG's avatar
    KateG
    GoTo Moderator
    Status changed:
    New
    to
    Reviewed by moderator
  • ragiven's avatar
    ragiven
    Active Contributor

    In addition to deleting skills, it would be very useful to export the list of agents and skills. It is very difficult to manage skill assignments when they can not be printed or downloaded to share and review.