Glass's avatar
Glass
Active Contributor
10 months ago
Status:
Accepted

Exporting Availability and pause time by agent

Please make it possible to export Availability and pause time by agent on analytics. This will allow more accessibility to improve employee performance. 

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    9 months ago
    Status changed:
    Reviewed by moderator
    to
    Investigating
  • NeilDeWitte's avatar
    NeilDeWitte
    GoTo Contributor
    10 months ago

    Thank you for this feedback. Our GoTo data and engineering teams are currently working to improve this area of Analytics, providing more granular views into the agents' daily activity timeline, including an export option.