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jacobtr93's avatar
jacobtr93
Visitor
10 months ago
Status:
Reviewed by moderator

Force Log Out Agent - ALL QUEUES

Currently the GoTo system allows within the queue settings to log an agent out, but only for the queue from which they missed they queue. As a company that has several queues, it can be difficult to catch when this happens without constantly checking each queue. The notification that someone has logged in/out is very quick and easily missed.  I recommend adding a general setting to log a user out of ALL queues (if enabled) at once, regardless of what queue it was missed from. Also, instead of showing them as "logged out" give them a "Forced" status to show correctly on whomever is monitoring the system & handling report who is and is not missing calls and being logged out more easily. 

2 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Thanks jacobtr93 for sharing your idea. It's been shared with our product team. 

    I recommend voting for the idea as well, it helps show interest and with release prioritization.