The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Currently the GoTo system allows within the queue settings to log an agent out, but only for the queue from which they missed they queue. As a company that has several queues, it can be difficult to catch when this happens without constantly checking each queue. The notification that someone has logged in/out is very quick and easily missed. I recommend adding a general setting to log a user out of ALL queues (if enabled) at once, regardless of what queue it was missed from. Also, instead of showing them as "logged out" give them a "Forced" status to show correctly on whomever is monitoring the system & handling report who is and is not missing calls and being logged out more easily.
