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CCMT
2 years agoActive Contributor
Status:
Reviewed by moderator
PBX Admins/Contact Center Supers can see ammount of/listen to voicemails in agents box.
If there were a way for Admins & Supers to see the amount of voicemails in an agents box that would be appreciated. It would allow for admins to make sure the team is checking their VM and making sure it isn't filling up. Also, if possible allowing admin to check the VM through the PBX would be a nice addition, allowing admins pick up any slack, or make the call back themselves.
1 Comment
- KateG6 months agoGoTo ManagerStatus changed:NewtoReviewed by moderator