It would be nice in the agent activity section of the queue dashboard to see a timer that corresponds with the ring strategy. If you are using the "Longest Call Wait" strategy, there would be a time...
Ring Strategy and Agent Activity
KateG
2 years agoGoTo Manager
Status changed:
New
to Reviewed by moderator
jstrittmatter thanks for sharing your idea, I will be sharing this with the team, in the mean time we will leave it open for votes and comments from the Community.