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It would be nice in the agent activity section of the queue dashboard to see a timer that corresponds with the ring strategy. If you are using the "Longest Call Wait" strategy, there would be a time...
Status changed:
Reviewed by moderator
to Investigating
The team is looking at agent-specific measure reporting for the future, for example measures like # of calls handled, first response time, etc. In this type of reporting, understanding the number of calls an agent handles or other metrics vs. their peers becomes clearer. We will also consider possibilities around real time visibility.