The issue we are having is either staff at the end of their shift get slammed when using "Fewest Sent to Agent " or when we use "Fewest Answered" those coming onto a shift get slammed. The real issu...
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There have been updates, Currently, you can set agent schedules, select a schedule based do-not-disturb and then set their status to auto-update. Then they will not receive call rings, including queue calls outside their indicated schedule.
The only override is if a Contact Center supervisor on a dashboard unpauses the agent, then the auto-update will be ignored and force the agent into available.
Let me know if you have any questions.