MarkB2's avatar
MarkB2
Active Contributor
3 days ago
Status:
Reviewed by moderator

Supervisor Dashboard ID / Phone Number

Hi, I notice the Supervisor Dashboard does not show the Name of an external caller in the 'Agents' or 'Callers' tab when there is an inbound or outbound call to or from a Shared Contact. We know the ...
Contact Center Features
KateG's avatar
KateG
GoTo Manager
3 days ago

Hi MarkB2​ Good to see you.

Thanks for calling this out. The team has logged a feature request to show resolved contact names for external callers on the supervisor dashboards. I've moved your post to the idea section.