MatthewB57's avatar
MatthewB57
Active Contributor
5 months ago
Status:
Delivered

Update Call Queue "Periodic announcement message" description to note it triggers after 3 callers

I couldn't get the call queue "Periodic announcement message" feature to trigger when testing it, and after calling support to find out if there was a glitch or something else causing it not to trigg...
Go-To-Wilson's avatar
Go-To-Wilson
New Member
3 months ago

The actual description within the call queue settings needs to be updated to this as well.  Chased my tail forever on this the last couple days because I work with the call queues often enough that I rarely go look at documentation.  I just go in make changes or configure a new queue.  So the possibility of this behavior having been changed from what it used to be never occurred to me until I started searching for solutions why I was getting the periodic announcement.  This would have saved me a ton of wasted time and frustration had it been prominent in the description of the call queue settings.