Hi
there is an issue in wall board, if a user set DND(do not disturb) in their desk phone and soft phone it still shows that user is ready in wallboard which shows there is no connection between ph...
I've had the same issue before. It would be nice to show the status. As a work around, I disabled DND on the devices themselves through the Admin portal. That way the only way they can get out of not answering calls is to log out or pause in the queue.