wallboard status and DND on phone status don't sink
Hi
there is an issue in wall board, if a user set DND(do not disturb) in their desk phone and soft phone it still shows that user is ready in wallboard which shows there is no connection between ph...
I understand how to enable and disable DND, and I'm sure all users do as well. However, the issue is that some users are intentionally enabling DND on their phones even when the queue indicates they are ready, resulting in missed calls.
