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Nima233's avatar
Nima233
New Member
2 years ago
Status:
Accepted

wallboard status and DND on phone status don't sink

Hi there is an issue in wall board, if a user set DND(do not disturb) in their desk phone and soft phone it still shows that user is ready in wallboard which shows there is no connection between ph...
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Nima233's avatar
Nima233
New Member
2 years ago

KateG 

Thank you KateG,

 

I understand how to enable and disable DND, and I'm sure all users do as well. However, the issue is that some users are intentionally enabling DND on their phones even when the queue indicates they are ready, resulting in missed calls.