jmedina6970's avatar
jmedina6970
Active Contributor
2 months ago
Status:
New

Able to customized email template

Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.

Customization
Ticketing

2 Comments

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 hours ago

    Please remember to Vote for Community Ideas you want to see implemented, it helps the team when they are prioritizing development work. 

  • MBehal's avatar
    MBehal
    New Contributor
    10 hours ago

    I have the same concern.... I am looking to upload a New Ticket template which will include a standard message with Signature for response.  Currently, the only option I have is to communicate with the client via the Comment section.  Everything needs to be manually typed again and again.