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Hi, It would be nice to be able to customized the welcome email of a new ticket. Be able to edit with our company logo and our own welcome text.
3 Comments
It would be nice to be able to have agent based signatures.
Just having the ability to modify what the footer of the comment/email chain would look like would help draw attention to different tiers of support (Tier 1 / 2 / 3). Currently its hard for customers to dictate who they are actually talking to and what role they pose.
I don't believe this is a feature currently.Please remember to Vote for Community Ideas you want to see implemented, it helps the team when they are prioritizing development work.
I have the same concern.... I am looking to upload a New Ticket template which will include a standard message with Signature for response. Currently, the only option I have is to communicate with the client via the Comment section. Everything needs to be manually typed again and again.
