Maxmc's avatar
Maxmc
Active Contributor
8 months ago
Status:
Accepted

Add a notification when a ticket is transferred between queues

Hello,   We just created a second IT team with its own ticket queue within Resolve Helpdesk. We noticed when the teams xfer tickets it doesn't notify the receiving team, so tickets are getting re...
Ticketing
GlennD's avatar
GlennD
GoTo Manager
8 months ago

Hi Maxmc, welcome to the community. 

 

Have you configured email notifications in the Admin area already? Open this guide and scroll down to Advanced Setup in GoTo Admin > Setup Email Notifications

 

  • Maxmc's avatar
    Maxmc
    Active Contributor
    8 months ago

    Yep we have the email notifications setup and working the want we like, but there's not a notification option for ticket transfers between helpdesks.

    • GlennD's avatar
      GlennD
      GoTo Manager
      8 months ago

      Thank you. I thought that when the ticket transfers into the new queue it would trigger a new ticket email. I will move this to the Community Ideas as a feature request for the team.