The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Helpdesk portal only allows attachments on initial creation. The IT support can attach files all through the ticket history, but the end user can only do so when they start the ticket. The end user c...
Status changed:
Reviewed by moderator
to Delivered
Once signed in to the Customer Portal, end-users can create new support tickets, add comments, and attach files to existing tickets. The Portal provides visibility for all tickets associated with the user, regardless of whether they were created in the Console, Microsoft Teams, or via email.