The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
It seems as though there is no way of creating an email for the end user when manually adding a Ticket.
Hi StevenJP,
We are planning on releasing the end-user portal in November, with the ability to create end-users from the admin portal. This will allow you to create new end-users and attach them to tickets.
We are also working on a feature to create new end-users and attach them to tickets directly from the ticket editor. This is currently planned for Q1 2023.