The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
StevenJP
3 years agoActive Contributor
Status:
Reviewed by moderator
Assign / Edit user email to help desk tickets
It seems as though there is no way of creating an email for the end user when manually adding a Ticket.
GyulaMucsi
3 years agoGoTo Contributor
Hi StevenJP,
We are planning on releasing the end-user portal in November, with the ability to create end-users from the admin portal. This will allow you to create new end-users and attach them to tickets.
We are also working on a feature to create new end-users and attach them to tickets directly from the ticket editor. This is currently planned for Q1 2023.