StevenJPActive Contributor2 years agoStatus: Reviewed by moderatorAssign / Edit user email to help desk tickets It seems as though there is no way of creating an email for the end user when manually adding a Ticket.
Related ContentCant assign licensesTicket Status "Blocked" ?Emailed ticket creation and portal viewDuplicate tickets are created when users respond via emailUnable to Save or Email in Help Desk Tickets