I know one of my teams biggest issues is end users that will not stop moving their mouse or typing during remote sessions and it renders us unable to do anything but sit there and beg them in chat to...
We should also be able to block the customer mouse and keybard input vs it stopping /overriding our control. this has been causing lots of issues in our orginization. It make the calls last longer as some customers will not listen when we advise them we will control the mouse and keyabord and please do not click on any popups that may appear.