Hello, I would like to see better reporting functions with GTR. For SOX audits I need to utilize the HD reports to pull specific reports based on HD Tech, Category, Requestor, etc. with some ability to adjust output information. No matter how you format (Group by) on the screen the output report is still the same. These reports would be very helpful and can serve other purposes. Currently the report is very generic and does not provide the needed data on my tickets. Also need to allow for longer date range than 30 days.
Thanks
