In GoToAssist we could see who last updated a ticket and when. We could sort by "Last Updated" and also see a field "Last Updated By" to see when a ticket had had some activity by a customer or techn...
Status changed:
New
to Accepted
Hi!
Thank you for your feedback.
This feature is a high priority for us as well, and we are planning on releasing it in June.
BR,
Gyula