Hello
In GoToAssist it is possible to add other customers and users / technicians to one helpdesk job.
When a customer CC's in other customers to a helpdesk request via e-mail the other customers...
Thank you for the update.
If you also want it added to the helpdesk then can you please push for it to be added to the roadmap for say, June?
The customer and user experience would be greatly enhanced by having this feature as at the moment we have two helpdesk systems: GotoResolve and EMail.