Helpdesk Ticket List View does not have creation dates/times, which makes it hard to browse for specific dates/times to see what tickets came in then. For example, if I want to know what my employees were doing around midnight two days ago, I can only see the most recent 10 tickets in the default bubble view, which shows the date/time in the corner of each bubble - so I switch to List View for Closed Tickets to go back further but now I cannot see any dates/times. Yes, I can use the Filter to set a date range for the list, but the resulting list still doesn't have each ticket labeled with the date/time (unless you click each ticket one at a time to open and go in and look). Thanks!
- Status changed:NewtoAccepted
Hi Jeff_ ,
We are actively working on this and plan to release it within a month. We plan on adding the following columns soon:
- Created
- Last updated time
- Updated by
- Requester's email
- Helpdesk service
I'd be happy to hear if you have other suggestions to how the ticket list or other parts of the Helpdesk can be improved.
