I reached out to support already, and they directed me here. A few weeks ago, we noticed that URLs are being filtered out of tickets when they’re emailed to end users and support staff. While I unde...
Hi jturazzo,
I understand that this is disappointing, and we will be improving on this functionality in Q1 2026.
Each email sent to end users contain a "Visit Helpdesk" button, which allows them to access the ticket in the browser where the links are visible.
Thank you for the feedback, we will improve the message to make this clearer.