The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper.
This permission could be added to the helpdesk service configuration options.
T...
Hi CS_HelpDesk,
Can you please clarify what information would you like the agents to add to this comment? E.g. is it the solution/resolution details?