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When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper.
This permission could be added to the helpdesk service configuration options.
T...
GyulaMucsi
2 years agoGoTo Contributor
Hi CS_HelpDesk,
Can you please clarify what information would you like the agents to add to this comment? E.g. is it the solution/resolution details?