The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

CS_HelpDesk's avatar
CS_HelpDesk
GoTo Contributor
2 years ago
Status:
Reviewed by moderator

Mandatory comment feature.

When closing a ticket, there should be a setting that requires an agent to enter a comment to work as a gatekeeper. This permission could be added to the helpdesk service configuration options. T...