When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated inventory record still exist. If you delete this old device record and initiate a sync, it will not connect the new record to the existing inventory record.
It would be nice if you could manually or otherwise connect that old inventory record to the new device for situations like this.
As it currently is, you have to also delete that old inventory record (make sure to take note of any info you added to it first!) and then run a sync to create a new inventory record as well, which you then will need to add any additional information that may have been in the old inventory record already.
