TimothyD's avatar
TimothyD
Active Contributor
2 years ago
Status:
Investigating

Manually Connect Device and Inventory Records

When you have a system that you want to reset or otherwise reinstall the operating system on, once GoTo Resolve is re-installed this shows up as a new "device". The old device record and associated inventory record still exist. If you delete this old device record and initiate a sync, it will not connect the new record to the existing inventory record.

It would be nice if you could manually or otherwise connect that old inventory record to the new device for situations like this.

As it currently is, you have to also delete that old inventory record (make sure to take note of any info you added to it first!) and then run a sync to create a new inventory record as well, which you then will need to add any additional information that may have been in the old inventory record already.

Inventory

4 Comments

  • tophneal's avatar
    tophneal
    Active Contributor
    56 minutes ago

    What ended up becoming of this idea? I fight with this A LOT when reissuing devices or reinstalling an OS. It makes a complete mess of our device inventory, as well as a bunch of extra work for myself when I need a clean(er) list of our inventory. It's incredibly annoying and often makes the device inventory feel pretty useless because of how much manual intervention is required.

    If it was implemented, is there documentation that I'm just not noticing?

  • fgeis's avatar
    fgeis
    Active Contributor
    9 months ago

    Really looking forward on this topic. Can't wait to update synced managed devices in inventory via import! Any ETA for this feature?

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi TimothyD, 

    This is currently being worked for release next year.  

    We are working on a solution where devices with the same serial numbers as assets already in the inventory list can be imported and agents will get notified about potential duplicates to then be able to either keep duplicates, remove or merge data.