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I constantly have to keep changing filters on the Helpdesk to filter out closed and resolved tickets. By default you should only be looking at tickets that are currently open. I have no clue why thi...
Status changed:
New
to Accepted
Hi Will_BEC1 ,
Thank you for sharing your feedback. We aim to create a seamless and productive user experience, and it sounds like we have an opportunity to improve in this area.
We plan on implementing saved filters in the Helpdesk in Q2.