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The ability to re-arrange our categories by either drag and drop or even an up and down arrow would be a great addition. Currently, the only way to re-arrange the ticket categories is by renaming the...
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Hi jdlangwell,
On the agent console (https://www.console.gotoresolve.com) the categories are always put in alphabetical order.
Indeed, on the customer portal where users can create tickets (https://www.helpdesk.me/tickets) the categories work differently, thank you for bringing this to our attention. We will sort the categories automatically here as well, and I will discuss with the design team how we can improve the sorting generally.
Regarding that, how would you like to sort the category values in the field? Alphabetically, or a custom order?