With GoToAssist there was an option to refresh the list to update the connection status of the devices, this is lacking on GoToResolve. We have had situations where support staff are waiting for ...
A sync button would be more bennifical I believe as auto refresh does not always refresh when wee need it to or if there is a glith preventing it from auto refreshing. It would be nice to have teh instant control of refresh.
Thank you,