TroyB's avatar
TroyB
Active Contributor
2 years ago
Status:
Delivered

Remote Printing

Is the ability coming for users who are remotely connected to a machine at work through a Goto Resolve remote session to print back to their local printer at their home office or offsite location?

Remote Support

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  • GlennD's avatar
    GlennD
    GoTo Manager
    4 days ago

    TroyB I've shared this with the team and will be discussing it with them later this week

  • TroyB's avatar
    TroyB
    Active Contributor
    8 days ago

    Glenn just tried this, and it still is not working.  Tries to bring the file from the session and starts the print process on my machine but fails.  Remote print failed.  Check your network.  Pretty generic message so not sure when all other networking is fine.

  • TroyB's avatar
    TroyB
    Active Contributor
    9 days ago

    So, it has a requirement of the end user's machine having the agent installed locally on it?  Most of our users utilize the web interface.  I will have to test it with one of them and see how it works.

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 days ago
    Status changed:
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    Remote Printing is now available with the release of LMI Resolve version 1.25.xxx Please review the support article for more details: Remote print during a session

  • TroyB's avatar
    TroyB
    Active Contributor
    9 days ago

    We are still waiting for this to be implemented.  I was told that it would be released in Q4 of last year which was much later than initially promised.  Many in your customer base were asking for it please make it happen!