matt2777's avatar
matt2777
Active Contributor
3 years ago
Status:
Investigating

The ability to change the ticketing email address

Hi there,    Is it possible to change the default email for helpdesk tickets. I am using helpdesk@company.gotoresolve.com but would like to change the email address to work automatically with our...
Ticketing
GyulaMucsi's avatar
GyulaMucsi
GoTo Contributor
2 years ago

Hi NoosaHoff,

 

We have the e-mail on our roadmap for this year for early Q2 at the moment.

 

We are also working on a feature to add new end-users from the ticket editor in the requested by field, which is planned for Q1.